EMAIL : contact@asfall.com
The Website allows AS’FALL to offer textile products and accessories for sale under the brand name AS'FALL (hereinafter referred to as the "Products") to Internet Users browsing the Website (hereinafter referred to as "Customers".)
For the application of the present, it is agreed that the Customer and AS'FALL will be collectively referred to as the "Parties" and individually referred to as the "Party", and that when the Customer has confirmed an order he will then be referred to as the "Purchaser".
All orders of a Product offered on the Website imply the Purchaser's acceptance of the general conditions of sale.
AS'FALL reserves the right to amend the present general conditions of sale at any time by publishing a new version on the Website.
The general conditions of sale are those in force on the date on which the order is placed.
PURPOSE
The present general conditions of sale govern the rights and obligations of the Parties resulting from the online sale of the Products proposed on the Website. They are applied with the exclusion of any other document. These Terms and Conditions contain the provisions in the contractual relationship entered into between the Parties which the Customer agrees to be binding and enforceable at the time he access and/or use this Website and purchase or use any of the products or services provided by As' fall via this Website. Parties are deemed to have read, understood and accepted these Terms and Conditions.
PRICES
We do our best to ensure that the information, descriptions and prices are correct. It is however possible that errors remain.
If the price of an item that you have ordered proves incorrect, we will inform you as soon as possible and you will have the choice of confirming your order at the correct price or canceling it. If we are unable to contact you, we will cancel the order.
The prices are indicated in different currencies and the customer can select the currency of his choice, excluding delivery charges.
ORDER
The Customer wishing to place an order chooses the various Products by clicking on "Add to cart". At any time the Customer may:
Check the number of Products contained in his cart and obtain detailed information about each of them by clicking on "Shopping cart";
Continue selecting Products by clicking on the "Continue shopping" button;
Complete his order by clicking on the "checkout" button.
All new Customers can buy as a guest of fill in the necessary fields to create a customer account.
The Customer must complete the form accurately, providing the information necessary for his identification, including an email address and a password of his choice (which will be personal and confidential) and which will be used later to identify himself on the website. All Customers already in possession of a customer account must identify themselves by having clicking on "Confirm" and inserting their email address and password.
The Customer accepts that inserting these two pieces of identifying information serves as proof of his identity. It is obligatory to provide the nominative information collected during an online sale as this information is necessary for the processing and delivery of orders as well as the establishment of invoices.
This information is strictly confidential. Having acquainted himself with the order summary, once all the information requested has been completed by the Customer, and before payment, the latter acquaints himself with the general conditions of sale and attests to have done this by ticking the box provided.
CONFIRMATION OF THE ORDER
Confirmation of the shopping cart constitutes an electronic signature.
This signature has the same value as a written signature and serves as proof of the completion of the order and the payability of the sums due to fulfill the order.
As soon as the order is validated, the Customer becomes a Purchaser. The Customer pays for the order by card (Credit card, Visa, Mastercard), or by Paypal. If the Customer wishes to pay for his order by card, he must provide the number and, depending on the type of card used, the expiration date and the card's security code.
PAYMENT
The price owed by the Purchaser is the sum indicated on the order's summary document. In any event, the sum debited will correspond to the Product(s) actually delivered.
The debit takes place at the moment of the order. The server and the payment page are subjected to security protection by the SSL (Secure Socket Layer) and encrypting system 3D Secure in order to protect all data concerning means of payment as effectively as possible, and guarantee that at no stage the Purchaser's bank details go through The AS'FALL computer system.
CONFIRMATION OF RECEIPT OF THE ORDER
Following payment, an order summary document is sent to the Purchaser by email to the address indicated by the latter. This document serves as a confirmation of receipt and contains all the elements forming the contract between the Parties.
DELIVERY
The customer can choose the option that suits him best.
From APRIL 2025 onwards Shipping is from France.
AS'FALL will make every effort to send the order within a maximum of 3 working days from the day following the confirmation of the order by the Purchaser.
It is stated that the orders saved on a Friday afternoon, Saturday or Sunday are processed the following Tuesday.
Orders registered on a bank holiday other than a Friday, Saturday or Sunday are also processed the following working day.
Shipping costs are the responsibility of the purchaser. However, we offer free shipping for orders of €200 or more in France and €300 or more internationally (except during promotional periods when shipping costs will be applied to all orders).
For orders within France, the Customer can choose between delivery by Colissimo with signature or Colissimo point de retrait. The delivery time is approximately 24/48 hours and may vary according to the periods / affluence.
- For European destinations, shipment is via Colissimo and takes approximately 3-4 days.
- For SINGAPORE, non-EU countries, DOMS-TOMS or international destinations, shipment is via Colissimo International and takes a variable amount of time depending on the destination.
The Purchaser can have the Products delivered to an address other than his own.
Delivery will not be guaranteed in the case of force majeure or industrial action by the transportation and/or postal services.
If you'd like to check on your order status, send us an e-mail at contact@asfall.com
TRACK ORDER
You can track your order with the given tracking number.If you are unable to do so, please drop us an email at contact@asfall.com with your order number and we will check for you.
RECEIPT OF THE ORDER
Upon receipt of the order, the Purchaser will check the conformity of the Products received in fulfillment of the order. Any anomalies concerning the delivery (missing or damaged products, damaged packages, etc.) must be notified, within 7 days for overseas, and 48H for FRANCE of receipt of the Products.
In case of Product damaged during transportation the Purchaser must immediately notify the transporter on the delivery document. AS'FALL cannot be held responsible for transport damage. Any complaint made after the 7 day, 48H period following receipt of the Products will be considered inadmissible and AS'FALL cannot be held responsible. AS'FALL will ask the Purchaser to return the non-compliant or damaged Product. In the case of anomalous or abusive returns, AS'FALL may refuse to fulfill any further orders.
NON-RECEIPT OF THE ORDER
If the Products are not delivered to the Purchaser under transport or AS'FALL fault, then the Products will be sent again at no cost for the Purchaser. If the Products are not delivered to the Purchaser under the Purchaser fault (wrong address for example) then the Products will be sent again at the Purchaser cost once returned to AS'FALL.
RETURNS
The Purchaser has seven (7) days for overseas, and 48H for FRANCE from the date of receipt of the order to ask for a return.
The Purchaser will inform AS'FALL of his decision to return via a clear, unambiguous declaration:
either by email via contact@asfall.com
We do not do standard exchanges. If you would like a new size, another model or another color, simply place a new standard order on the e-shop and send us an online request for the item(s) to be returned.
Only articles returned in their original packaging, not washed and not worn may be returned.
All items must have original hang tag attached to be an acceptable return. The Purchaser must return the Product(s), at his own expense, in the original packaging and in perfect condition to the following
address: AS'FALL
1 RUE LONGCHAMP
06000 NICE
FRANCE
We will not accept the return of any item that does not conform to the order or that has been damaged.
To request a return, please log in to your personal account.
Here are the steps to follow in your AS’FALL’s customer account:
Go to the “Order history” tab,
Click on “View order / Make a return” for the order concerned,
Tick the item(s) you wish to return,
Enter the reason for your return
Click on “Validate my return”.
You will then be able to download and print the return form to enclose with your parcel.
AS'FALL 1 RUE LONCHAMP 06000 NICE
For Singapore we recommend using a Singpost service that offers tracking so we can keep track of your
For returns from international destinations, we recommend that you select “Sample” on the packing slip and enter a value for the goods of around €5.
Responsibility for the returned parcel remains with the buyer until the parcel has been delivered (as evidenced by the Colissimo tracking status) to AS'FALL Boutique team.
In the event of loss or damage to the returned parcel, we will not be able to reimburse the order, and the buyer will have to make a claim directly to the carrier with the tracking number.
If you do not use the colissimo label prepaid by AS’FALL, we will not be able to reimburse you for the postage costs of a self-paid return.
Your parcel should be sent to the address indicated on the return slip, which is:
AS’FALL
1 RUE LONGCHAMP
0600 NICE
FRANCE
Please note that if you do not make your return request online, and do not follow the return procedure, we will not be able to reimburse you.
If the return is valid (garment in new condition, unwashed, unworn and in its original, uncut packaging and tag), we will offer a credit note and we will give you a code with the amount of your order to be used as payment, if necessary to be completed with a credit card payment for your next purchase.
Please note that refunds are not offered.
If you have any questions, we will be delighted to help you. You can contact us by email at contact@asfall.com.
VARIOUS STIPULATIONS
ACCOUNT DELETION GUIDELINE
At ASFALL, we respect your right to control your personal data. This guideline outlines the process for account deletion on our PrestaShop website.
1. Understanding Account Deletion
Deleting your account is a permanent action that will result in the removal of your personal information associated with your account from our active databases. This includes, but is not limited to:
-Your name, email address, shipping address(es), and billing address(es).
-Your order history.
-Your wishlists and saved carts.
-Any other personal data you have provided to us through your account.
Please be aware that certain data may be retained for a limited period for legal, accounting, or legitimate business purposes (e.g., fraud prevention, dispute resolution, or compliance with tax laws), as further detailed in our Privacy Policy.
2. How to Request Account Deletion
To request the deletion of your account, please follow one of the methods below:
Via Our Contact Service System
Subject Line: Clearly state "Account Deletion Request"
Body of Email:
-State your clear intention to delete your account.
-Provide the email address associated with the account you wish to delete.
-For security purposes, please include your full name as registered on the account.
-(Optional, but helpful for our records): Briefly state your reason for deletion.
- Select "Account Management" or "Data Privacy Request" as the subject/department.
- In the message field, clearly state your request for account deletion, including the email address associated with the account and your full name.
-Contact Form: Visit our "Contact Us" page at : https://asfall.com/contact-us
3. Verification Process
For your security and to prevent unauthorized account deletion, we will perform a verification process to confirm your identity as the account holder. This may involve:
-Sending a confirmation email to the email address associated with your account, requiring you to click a verification link.
-In some cases, our customer service team may contact you directly via email or phone (if provided) to confirm your request.
4. Processing Time
Upon successful verification of your request, we will initiate the account deletion process. Please allow up to 10 business days for your account and associated personal data to be removed from our active systems. You will receive a confirmation email once your account has been successfully deleted.
5. Consequences of Account Deletion
-You will no longer be able to log in to your account.
-All your order history will be inaccessible to you.
-Any saved payment methods, addresses, or wishlists will be permanently removed.
-You will cease to receive marketing communications from us (unless you have separately subscribed to a newsletter with a different email address).
6. Re-registration
If you wish to make purchases from asfall.com in the future, you will need to create a new account.
7. Contact Us
If you have any questions or require assistance with your account deletion request, please do not hesitate to contact our customer service team
FORCE MAJEURE
AS'FALL is not responsible for the total or partial non-fulfilment of its obligations regarding the present contract, if this non-fulfilment is caused by a case of force majeure, recognized as such by law. The Parties agree, as soon as possible, to mutually decide on the way in which the order will be handled during the case of force majeure. Beyond a period of one (1) month interruption due to a case of force majeure, the Parties will be released from their obligations towards each other.
ENTIRETY OF THE CONTRACT
The present general conditions of sale and the order summary sent to the Purchaser form a single contract containing the entirety of the agreements between the parties.
PRESERVATION AND ARCHIVING OF THE TRANSACTIONS
The archiving of invoices is denied out in a reliable and durable format so that it corresponds to a true and durable copy.
APPLICABLE LAW – COMPETENT JURISDICTIONS
The present general conditions of sale and the contractual relations between AS'FALL and the Purchaser are subject to French law. In the case of litigation, exclusive authority is attributed to the competent French courts.
AS'FALL is nevertheless committed to finding an amicable solution before any judicial action.
