PREAMBLE
The trade website www.asfall.com (hereinafter referred to as the "Website") is an electronic commerce website accessible via the internet and open to all users of the network (hereinafter referred to as "Internet User"). It is published by the company ASFALL PTE LTD (hereinafter referred to as "As’fall"), a Private Limited Company whose head office is situated at 11a cooling close, Singapore, 558176, registration number 201734924H
Tel.: +65 9177 2872
Whastapp :+65 9177 2872
Email: contact@asfall.com
The Website allows As’fall to offer textile products and accessories for sale under the brand name As’fall (hereinafter referred to as the "Products") to Internet Users browsing the Website (hereinafter referred to as "Customers".). For the application of the present, it is agreed that the Customer and As’fall will be collectively referred to as the "Parties" and individually referred to as the "Party", and that when the Customer has confirmed an order he will then be referred to as the "Purchaser". All orders of a Product offered on the Website imply the Purchaser's acceptance of the general conditions of sale. As’fall reserves the right to amend the present general conditions of sale at any time by publishing a new version on the Website. The general conditions of sale are those in force on the date on which the order is placed.
OBJECT
The present general conditions of sale govern the rights and obligations of the Parties resulting from the online sale of the Products proposed on the Website. They are applied with the exclusion of any other document. These Terms and Conditions contain the provisions in the contractual relationship entered into between the Parties which the Customer agree to be binding and enforceable at the time he access and/or use this Website and purchase or use any of the products or services provided by As’fall via this Website. Parties are deemed to have read, understood and accepted these Terms and Conditions.
PRICES
We do our best to ensure that the information, descriptions and prices are correct. It is however possible that errors remain. If the price of an article that you have ordered proves incorrect, we will inform you as soon as possible and you will have the choice of confirming your order at the correct price or cancelling it. If we are unable to contact you, we will cancel the order. Prices are indicated in SGD and include SGT (7% on 1st January 2018).
ORDER
The Customer wishing to place an order chooses the various Products by clicking on "Add to cart". At any time the Customer may:
- Check the number of Products contained in his cart and obtain detailed information about each of them by clicking on "Shopping cart";
- Continue selecting Products by clicking on the "Continue shopping" button;
- Complete his order by clicking on the "checkout" button.
All new Customers can buy as a guest of fill in the necessary fields to create a customer account. The Customer must complete the form accurately, providing the information necessary for his identification, including an email address and a password of his choice (which will be personal and confidential) and which will be used later to identify himself on the website. All Customers already in possession of a customer account must identify themselves by having clicking on "Confirm" and inserting their email address and password. The Customer accepts that inserting these two pieces of identifying information serves as proof of his identity. It is obligatory to provide the nominative information collected during an online sale as this information is necessary for the processing and delivery of orders as well as the establishment of invoices. This information is strictly confidential. Having acquainted himself with the order summary, once all the information requested has been completed by the Customer, and before payment, the latter acquaints himself with the general conditions of sale and attests to have done this by ticking the box provided.
CONFIRMATION OF THE ORDER
Confirmation of the shopping cart constitutes an electronic signature. This signature has the same value as a written signature and serves as proof of the completion of the order and the payability of the sums due to fulfil the order. As soon as the order is validated, the Customer becomes a Purchaser. The Customer pays for the order by card (Credit card, Visa, Mastercard), or by Paypal. If the Customer wishes to pay for his order by card, he must provide the number and, depending on the type of card used, the expiration date and the card's security code.
PAYMENT
The price owed by the Purchaser is the sum indicated on the order’s summary document. In any event, the sum debited will correspond to the Product(s) actually delivered. The debit takes place at the moment of the order. The server and the payment page are subjected to security protection by the S.S.L. (Secure Socket Layer) and encrypting system 3D Secure in order to protect all data concerning means of payment as effectively as possible, and guarantee that at no stage the Purchaser's bank details go through The AS’FALL computer system.
CONFIRMATION OF RECEIPT OF THE ORDER
Following payment, an order summary document is sent to the Purchaser by email to the address indicated by the latter. This document serves as a confirmation of receipt and contains all the elements forming the contract between the Parties.
DELIVERY
As’fall will make every effort to send the order within a maximum of 2 working days from the day following the confirmation of the order by the Purchaser. It is stated that the orders saved on a Friday afternoon, Saturday or Sunday are processed the following Monday. Orders registered on a bank holiday other than a Friday, Saturday or Sunday are also processed the following working day.The Products ordered by the Purchaser are delivered to the address indicated by the Purchaser on the definitive confirmation page for his order, accompanied by a delivery slip. The Purchaser can have the Products delivered to an address other than his own. Delivery will not be guaranteed in the case of force majeure or industrial action by the transportation and/or postal services. If you'd like to check on your order status, send us an e-mail at contact@asfall.com
Local delivery
We provide free delivery by our trusty courier, for all deliveries within Singapore.
International delivery
We currently offer worldwide delivery via Singapore Post at a flat rate of SGD $30. International shipments may be subject to duties, taxes, handling costs, and other fees; these charges are the responsibility of the recipient and are non-refundable. Please note that our shipping rates do not include any duty or taxes that may be incurred. We are unable to calculate the exact amount of duties and taxes your order will incur as these charges are imposed directly by the destination country.
International shipments typically take between 7 and 14 business days to arrive, depending on your location and the speed of customs. Shipment delay may subject to public holidays and festive peak period. We will notify you via email the confirmation of your purchase with a tracking number once the parcel has been arranged. You may visit Singapore Post for international orders, for your delivery status.
Track order
You may track your order with the given tracking number for local orders or Singapore Post for international orders. If you are unable to do so, please drop us an email at contact@asfall.com with your order number and we will check for you.
RECEIPT OF THE ORDER
Upon receipt of the order, the Purchaser will check the conformity of the Products received in fulfilment of the order. Any anomalies concerning the delivery (missing or damaged products, damaged packages…) must be notified, within 7 days for oversea, and 24h for Singapore of receipt of the Products. In case of Product damaged during transportation the Purchaser must immediately notify the transporter on the delivery document. As’fall cannot be held responsible of transport damages. Any complaint made after the 7 day, 24H period following receipt of the Products will be considered inadmissible and As’fall cannot be held responsible. As’fall will ask the Purchaser to return the non-compliant or damaged Product. In the case of anomalous or abusive returns, As’fall may refuse to fulfil any further orders.
NON RECEIPT OF THE ORDER
If the Products are not delivered to the Purchaser under transport or As’fall fault then the Products will be sent again at no cost for the Purchaser. If the Products are not delivered to the Purchaser under the Purchaser fault (wrong address for example) then the Products will be sent again at the Purchaser cost once returned to As’fall.
RETURNS
The Purchaser has seven (7) days for oversea and ( 24 H ) for Singapore from the date of receipt of the order to ask for a return. The Purchaser will inform As’fall of his decision to return via a clear, unambiguous declaration:
either by email via contact@asfall.com
Only articles returned in their original packaging, not washed and not worn may be returned. All articles must have original hang tag attached to be an acceptable return. The Purchaser must return the Product(s), at his own expense, in the original packaging and in perfect condition to the following address:
ASFALL
28 Haji Lane 189221 Singapore
FOR SINGAPORE
YOU CAN ALSO DROP OFF, AND EXCHANGE THE ARTICLE AT OUR SHOP AT :
AS'FALL
28 HAJI LANE
189221 Singapore
We recommend using a service that offers tracking so we may keep track of your returns. Should the aforementioned conditions be fulfilled, As’fall will send a code with the amount corresponding to the value of the purchase, we don't give refunds (THE CUSTOMER WILL HAVE A CREDIT) excluding the delivery fee at the latest fourteen (14) days from the date on which As’fall is receiving the return goods.
Purchaser will be notified by email on the day the credit is processed. The credit is valid for 2 months from the date of publication.
If the customer makes a mistake when ordering sizes etc. the return and sending of the new size will be at the customer's cost.
VARIOUS STIPULATIONS
FORCE MAJEURE
As’fall is not responsible for the total or partial non-fulfilment of its obligations regarding the present contract, if this non-fulfilment is caused by a case of force majeure, recognised as such by law. The Parties agree, as soon as possible, to mutually decide on the way in which the order will be handled during the case of force majeure. Beyond a period of one (1) month interruption due to a case of force majeure, the Parties will be released from their obligations towards each other.
ENTIRETY OF THE CONTRACT
The present general conditions of sale and the order summary sent to the Purchaser form a single contract containing the entirety of the agreements between the parties.
CONSERVATION AND ARCHIVING OF THE TRANSACTIONS
The archiving of invoices is nied out in a reliable and durable format so that it corresponds to a true and durable copy.
APPLICABLE LAW – COMPETENT JURISDICTIONS
The present general conditions of sale and the contractual relations between As’fall and the Purchaser are subject to Singapore law. In the case of litigation, exclusive authority is attributed to the competent Singapore courts. As’fall is nonetheless committed to finding an amicable solution before any judicial action.